Welcome to MVHD
REMOTE CUSTOMER SUPPORT
How it works
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Please click here to install this small application on your device
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A download starts immediately.
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Splashtop generates a numeric key which you will text or email to MVHD.
For a step by step overview, see images below.
STEP 1
Open your web browser and navigate to the SOS Support application homepage
STEP 2
The download should start automatically, if not select the “Mac Download” and open the saved files from the default location, (Downloads or Desktop Folder)
STEP 3
If prompted to confirm opening an application downloaded from the internet choose “Open”
STEP 4
Newer versions of MacOS may require you to allow the application access to accessibility settings to receive remote input from a technician. If needed choose “Open System Preferences”
STEP 5
If prompted to confirm opening an application downloaded from the internet choose “Open”
STEP 6
From the Splashtop SOS application window provide the numeric key to the remote technician to start a support session.
